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Bear Ironfist

Le Chanceux

Faerie [Aether]
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My sister is trying to resub to FFXIV, Hooray!

But when she attempts to log into the mog station, it tells her that she doesn't have an active account. Is she possibly not remembering her account name and password, or is there another step that she needs to take before she can log into the lodestone?
Commentaires (7)

Esper Eidolon

Diabolos [Crystal]
did she happen to have a security key?

Esper Eidolon

Diabolos [Crystal]
(authenticator)

Bear Ironfist

Faerie [Aether]
no, we too lazy for that lol

Esper Eidolon

Diabolos [Crystal]
then her password has probably been changed due to it likely being used for RMT activity. The account is likely the same, (if it has not been permanently removed) and she can likely request a password change

Mahdi Draaken

Faerie [Aether]
good luck!

Esper Eidolon

Diabolos [Crystal]
hope she remembers her email

Ham Jelly

Leviathan [Primal]
I hope she gets it fixed T_T
I would see if you can submit a ticket to SE and see if they can help, worst case you'd have to call x.x
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