Remember to make use of our Knowledge Base articles at https://support.eu.square-enix.com/ before submitting a ticket as this helps us to prioritise the most urgent cases.
Please also pay particular attention to the following articles:
Important Information about Account Access Recovery
Important Notice to All Software Token Users
Our Support Centre team continues to work from home and to help us reply to all queries as quickly as possible, we are only providing assistance via email and the in-game Game Master service at the moment.
We are grateful for your patience and understanding during this time and assure you that we are doing our very best to address all of your enquiries as soon as we can.
[Date & Time]
From July 12, 2021
Support Centre Services
Record number of contacts
Square Enix EU Support Centre