Server Congestion and Trial Period Extensions (09/03/2013)

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Server Congestion and Trial Period Extensions (09/03/2013)

We would like to thank all our customers for their continued support of FINAL FANTASY XIV: A Realm Reborn.

Since the beginning of official service on August 27, 2013, the number of users attempting to access the game has significantly exceeded our initial estimates. While we are pleased to see support for the game reach far beyond our expectations, the servers were not prepared to handle this influx of players. As a result, our servers have been pushed beyond maximum capacity. In order to allow access to as many users as possible, we have implemented login and character creation restrictions. We understand, however, that these restrictions have greatly inconvenienced our players.

To resolve this issue, we will be performing maintenance from September 4, 2013, at 0:00 to 10:00 (GMT), for the purpose of increasing the number of available Worlds, reducing stress on the Duty Finder servers, and increasing the number of concurrent logins allowed for each server.

Because login and character creation restrictions have hindered our ability to provide quality service, all FINAL FANTASY XIV service accounts will receive an additional seven days of free play time. Furthermore, users who have yet to enter their registration codes will receive an additional seven-day trial should they register before 23:59 (GMT) on September 9, 2013. Moving forward, we will continue monitoring the servers to ensure that quality service and support are provided in a timely manner.

The additional seven days will be reflected on service accounts after maintenance has concluded on September 4, 2013, which can be confirmed by accessing the FINAL FANTASY XIV: Mog Station.(http://sqex.to/Msp)

We thank you again for your patience and understanding as we continue to address these issues, and look forward to your continued support of FINAL FANTASY XIV: A Realm Reborn.

Commenter cet article (0)

I've been waiting years for this game to be sorted. No extra free time please make people pay asap. /hugs!

Bad Ash (Ragnarok)

I see error 90000 about 15 times a week why is it so laggy please fix it

Sugnax Kazuto (Ragnarok)

I don't think the errors will go away until they start kicking AFKers (implementing a check to kick AFKers after a certain time period)

Lyona Heartfilia (Hades)

Ce commentaire a été supprimé par son auteur.

And I think a refund.. small chance.. and of they would ya aint getting an anwer here..

Stinson out!

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- Ce personnage a été effacé.

To the people complaining shut up they are trying to fix this, I'm sure you can wait a week you're not going to die

Harkua Yumi (Exodus)

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Need more.

Nina Fureno (Lich)

For now nobody complained today. A miracle!

Vivi Doomsday (Phoenix)

greyed out start then lobby server connection error 2002,thats all ive had all day is anyone else getting this?

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- Ce personnage a été effacé.

So much shit so much bollocks, where do I get a refund? Over 7 days of this. Waited for fixes today, work completed now no NA/EU servers.

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- Ce personnage a été effacé.

7days more for no play,too much players starting on pre-order but most of them will no pay after trial if this do not work in a short time

Nanatsusaya Shiramui (Moogle)

Thats good, 7 days xtra but that pushes back getting Vet reward :P Signd for 180day, charge me then add 7 day on :)
Keep up the awsome work

Sig Hunt (Odin)

This stuff happens. Patience is required, servers and networking on this scale is insanely difficult to get perfect. Relax.

Rosen Brae (Balmung)

ERROR 3102! WTH! TITANIA! GET OUT OF THERE! AS OF RIGHT NOW, THIS MOMENT! DON'T YOU GIVE ME THAT LOOK! GET OUT! I WANNA GAME! FFS TITANIA!

Titania Cherryshield (Phoenix)

Unable to log in yet again. Got three copies of this game and waited 3 years and still cannot play. What a waste of money.

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- Ce personnage a été effacé.

FIX THE 3102 ERROR FFS

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- Ce personnage a été effacé.

Bring back 1017, at least after repeat clicking and/or patience I could log in 3102 leaves you with no chance anywhere. Limbo bad

Kara Sigrun (Moogle)

Aye char is Hidding in limbo...

Yelmalion Lunartear (Omega)

Ce commentaire a été supprimé par son auteur.

Character stays in limbo after disconnected,error 3102,is been 1 hour like this!what the hell is my Character doing in there!FIX IT!

Ascalon Achilles (Phoenix)

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Is this a joke? 10hrs maint and ppl still get login errors? #1017 and #3102.

Lazalaza Daiou (Ragnarok)

An additional 7 days is only salt in the wound if you can't login, Square. Get your house in order and fix your server-side problems.

Taryn Highman (Midgardsormr)

Character stays in limbo after logging out, error 3201
Now EU server list is not available.
FIX THIS

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- Ce personnage a été effacé.

really ? character creation restrictions again ? so how long more do i have to wait.. just brilliant

Meow Pewpew (Ifrit)

after update it still 1017~~~what the XXXX... this is so annoying

Innis Rebirth (Aegis)

can't load the NA/EU group only Jp servers appear ??

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- Ce personnage a été effacé.

I love you <3

Sonte Monte (Odin)

Rerolled 5x(L32/17/15/10/now 15) on 5 diff. servers to be with my friends but I know compromise is essential. Thanks SE~ Good effort so far!

Faelan Eir (Titan)

Better login for a while but same 1017 very soon after. Game crash more often and I can't even played with medium setting.

Rachel Helios (Typhon)

nothing has change
same problem 1017 i cant login
I've get tired of this bad service

Lavi Asta (Ragnarok)

Ce commentaire a été supprimé par son auteur.

Good job, and thank you for the extra 7 free days! Updating now.
You have my continued support, Until the Sea Swallows All. <3

Yuuko Pinku (Behemoth)

So the servers are back up and the server my friends play on is still locked for new characters -_- Thanks for nothing...

Liole Fieth (Ixion)

Just checked mogstation. It seems the free 7 days has been credited to my incorrect Service Account 2.

Thundril Bajhiri (Lamia)

dam its still full server

Joanne Ross (Carbuncle)

I have to say that FF14 launch was even better than EA-SWTOR launch date you have my seal of approval!

Braht Leviathan (Phoenix)

7days free trail? I had 90days subscription anyway which is now 83 and I've only been able to play maybe a day lol

Black Beard (Adamantoise)

thanks for the seven free days, you have my support :) keep up the good work guys! love the game this far!

Alex Jorgensen (Siren)

First errors,now maintenance.24hours already.I hope u guys will fix it all at last.

Airi Holic (Phoenix)

Great work SE. Can't wait.

Ryihito Adonis (Louisoix)

Seriously though, how much longer for the matainence. My only day off is almost over and I haven't been able to play -.-

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- Ce personnage a été effacé.

Thanks Yoshi and the team for bringing us this great game! I hardly lasted a day in 1.0. ARR is leaps better!!

Khuja'a Senn (Tonberry)

may i know this time the maintenance need use how many hours to done it ?

Zazasamu Hehesamu (Cerberus)

Finally more servers gj but :( the long maintenance times makes me sad that i cant play for awhile.

Alis Caeli (Exodus)

Love the game so far!
Logon problems aside, the quality story , quests and depth of the game are really great.

Keep up the good work!

Dude Edud (Ultros)

Thank you Square Enix - Final Fantasy XIV: A Realm Reborn team for making this an awesome game. /clap /bow ;).

Vir Noctis (Cactuar)

As long as this destroys 1017 I'm happy :D fingers crossed!

Kai Levine (Phoenix)

Keep up the good work guys! :D

Lucina Grymblade (Balmung)

Good news, I hope this means the 1017 error is gone for good.

Darksun Gwyndolin (Tiamat)

and you made mistake for welcome back players, only added 2 days instead of 7 which extends the free trial for 9th to 11th instead of 16th

Feldt Gracef (Masamune)

free 7 days thats nice . you have my seal of approval!

Ichi Mongetsu (Goblin)

"and increasing the number of concurrent logins allowed for each server." READ!

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- Ce personnage a été effacé.

You guys should learn to read. They said there will be new servers AND increasing the login capacity of existing servers....

Telris Fey (Shiva)

got to love all the praise when nothing is fixed yet LOL

Simone Winterlust (Behemoth)

If this doesn't fix it I'm pretty much done with ff14, don't think I can handle any more error codes.

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- Ce personnage a été effacé.

Free server transfers to the new worlds, yes! Moving 'back' to the ones that are full isn't going to solve anything!

Lilith Rose (Moogle)

Yeah, that was a rather rough start. But as is the problem with many massive multiplayer games as the audience for it increased.

Tina Branford (Ultros)

I've been able to get on each day, but do get a lot of 1017, looking forward to tomorrow :)

Arekkusu Takahashi (Ragnarok)

I heard you said EU & America, would stay out of this, otherwise we traied to play this game, who is really awsome. So don't ignore us.

Noctis Luciscum (Shiva)

How about a free server transfer for toons made within the past week? I've had to reroll as my server has been inaccessible since launch.

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- Ce personnage a été effacé.

Cant play "1017", 7 days done for me nothing

Milky Cat (Phoenix)

if you registered both PS3 and PC versions of the game, do you get a 14 day extension (7 per game code registered) or just 7 to the SE ID?

Acke Grayskull (Phoenix)

my body is ready! <3

Nahdar Keer (Moogle)

What will you give to customers that lost their pre-order account because the game account created a new one instead of linking together?!

Amyra Punkette (Shiva)

Please!!! Let there be free Char-Transfers!!! Please!!!

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- Ce personnage a été effacé.

Great to hear that you are listening. Hopefully from tomorrow I will be able to log into my main character and continue playing :)

Aegon Targaryen (Coeurl)

Hope this can calm the masses. Thanks SE Dev Team!

Fi'anna Biscotti (Tonberry)

Great news! Can't wait to play FFXIV! ^_^ SE, you are doing fantastic job! :)

P'asha Light (Cerberus)

just saying its a b2p and p2p game,imagine if it was f2p
very disapointing...

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- Ce personnage a été effacé.

ok new worlds are good but how is that alone gonna solve the problem of my world being(moogle)
being constantly full.

Smokewarrior Batlecry (Moogle)

Increasing concurrent connections will probably allow for new characters to be created on existing worlds.

Namko Star (Ragnarok)

more servers doesn't fix current servers. increased server capacity, afk timer boot, & a dedicated login que would.

Roman Aers (Siren)

If it wont work - SE - you wont see my money - never ever again!

Sollen Fae'the (Odin)

Hopefully it won't be another 7 days of 1017 & co. :P

Utsu Tsu (Odin)

this is so stupid yes more servers are needed but what is the point of them with no free character server transfers

Nemein Greywolfe (Cerberus)

Keep up the spirit SE !
This is not only bring back the honor of FFXIV but also FF series ^^v

Soul Stratos (Cactuar)

What a load of rubbish, you must have known Pre-Orders and how many people were on the beta to give you a good idea of the number of servers

Narla Skywind (Cerberus)

"We thank you again for your patience and understanding" Its not like we have a choice...

Rik'ar Valeyard (Cerberus)

This is a little blind to be honest, more worlds does help but it wont stop lag sometimes on already full servers.

Kali Firestorm (Phoenix)

Couldn't care less for free days, I want free server transfers. I know I'm not the only one who was forced to play on a different server.

Jojo Kong (Odin)

Thats great news ^_^

Looking forward to it.

Lrac Nomreh (Ragnarok)

Personally i'll wait with the praise and pats on the back until proof comes that these fixes are actually working.

Crash Overide (Odin)

If I can finally create a character on the server where all my friends are I'll be overjoyed. But if it doesn't happen tomorrow, I'm out.

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- Ce personnage a été effacé.

The game looks and plays fantastic - only let down by the logging in problems and hopefully this update will fix it :)

Argel Tal (Ragnarok)

Keep up the good work, really enjoying the game so far. Never thought my highest class would be from a Disciple Of Hand.

Faytten Trion (Ragnarok)

Do you have any idea yet what the plans are for World Transfers after this maintenance shakes out? Free ones would be nice for a bit.

Achlys Noirterel (Midgardsormr)

AFK boot, Server increase, dedicated log in que = problems predominantly resolved

Ullefore Oakenheart (Zodiark)

Bring it! :D

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- Ce personnage a été effacé.

These problems will be half-solved as soon as S-E applies an AFKs Kick system.

Apart from that, good job, guys ;)

Jack Rockatansky (Moogle)

I am glad that everything is gonna get sorted out. This is great news!

Ace Verseyk (Gilgamesh)

What about queue system, anti idle system and world transfers? This would help a lot more than just setting up new server...

Glaziera Tsukidze (Sargatanas)

T.T I jus wanna play. but its like that song goes. I'll be playing till the end of time...

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- Ce personnage a été effacé.

official relaunch for the third time. LOL

Yuvin Wahyudi (Tonberry)

Gotta respect this .. Great job team

Vampi Vampiresoul (Faerie)

Sounds good... now we'll just have to wait 1 more day.

T'eon Tia (Odin)

i don't care about the 7 days but i care about the support i like ffxi and for sure i will play ffxiv arr good lock.

Fox Liwa (Omega)

Ce commentaire a été supprimé par son auteur.

Thanks for the update guys you are doing a good job and that your actually willing to compensate people is a testament to your character :D

Ragnar Strongarm (Fenrir)

Thanks for the seven day extension! Hope all goes well on the 4th!

Mynerva Mcguire (Sargatanas)

Thanks SE for that ! :D I hope to play with all my friends after that maintenance !

Nami Luinil (Ragnarok)

Thanks for the 7 days! Just want clarification that the current servers will have higher capacity.

Yoona Xymik (Moogle)

Keep up the good work. What an amazing MMORPG.

Razgriz Stark (Siren)

Awesome stuff guys.. cant wait.

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- Ce personnage a été effacé.

Cheers for dealing with this issue as fast as you have.

Calli Tahmo (Mateus)

I'm grateful that you're very attentive to your users' needs. I hope majority of the common issues from launch will be addressed. :D

Malni Lyraen (Tonberry)

Good to see you guys are addressing the issues at hand and compensating the customers, good work ethic! Keep up the good work! :)

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- Ce personnage a été effacé.

This is good, considering I was thinking of holding back on paying for my monthly sub until the stability issues are fixed.

Bel Slanteith (Phoenix)

I am pleased they are sorting out this problem

Serina Nightowl (Lamia)

I can't buy any level 5 pants because they don't have any in Gridania plz stock the markets higher. :P

Judral Kalchy (Shiva)

Why dont u use an idle kicker people afk for more than 10/15mins should make space for people that wanna play also a way to release stress

Luzaria Brightside (Ragnarok)

Would you guys happen to have a one-character free world server transfer? For players who got split apart due to the server congestion.

Suci Murni (Asura)

Glad to see they are doing a good job!! great game , keep it up!!

Masha Manastorm (Shiva)

brilliant stuff thanks

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- Ce personnage a été effacé.

Thank U.
We appreciate you taking ownership of this issue, and that you are striving towards resolving it.

Chronic Bluntman (Alpha)

Please make sure you make up space for the only friend from FFXI that got stranded in Odin while the rest of us is in Moogle!

Brunno Vilkacis (Moogle)

This is great news,have only played it twice due to congestion, bring on tomorrow after the fix :D
BTW the game is AMAZING!!!!

Stelise Mystic (Behemoth)

Best of luck with the maintenance, team! It makes me happy to see you working hard to fix the errors :)

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- Ce personnage a été effacé.

Great game! And if i am not wrong,after this 7 days i have 51 day free o.0

Ironwill Cage (Moogle)

Thank you for paying attention, and for the gesture toward fixing these issues. Are server transfers coming next? I miss my friends.

Momone Mone (Omega)

Another seven days free! Curse you! My billing won't start now until October 17 and I WANT MY AHRIMAN MOUNT!!

Fiery Mojo (Gilgamesh)

Great to see SE acknowledging issues and then actually compensating the customer base for these issues. First for an MMO? Thanks guys!

Azrall Averaice (Alpha)

Keep up the good work. Amaxing game

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- Ce personnage a été effacé.

Thanks! you guys rock love the game even if there are issues this game is going to be huge :P

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- Ce personnage a été effacé.

A week into official release and still having errors supposedly fixed in beta 3/4 phase, your right gd job ^^

Kingsley Higgins (Ixion)

You guys are indeed doing a great job fixing the issues. I'm loving the game and looking many amazing years to come! \(^ o^)/

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- Ce personnage a été effacé.

Thanks team :)

You guys are doing a fantastic job!!

Sianna Akhabila (Titan)

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